Knowing your customers better

“Your most unhappy customers are your greatest source of learning”, quoted by the richest man alive, Bill Gates so it must be true. A person needs a third eye to spot the flaws and defects. What we see from our work is psychologically biased and we fail to see the error in our work. It is like how a writer cannot really be an editor to his own work. His carefully formed words are his most precious gem and losing even a word would be synonymous to losing one’s limb. Fresh eyes with a target in mind can spot mistakes as sharp as a sniper ready to shoot but of course, shoot the bad guys and make the world a better place.

Customers’ response and reviews are the most valued part of the business. It is through their feedbacks that a business will be able to flourish; that is by considering both the negative and positive. Negatives because one would see where they are going wrong and would be able to improve those faults. Positives push to the top where negatives help analyze the problem and make room for improvements.

Customers have an ideal product in mind where if what they received was not able to meet up to their standards, they state what problems they have with it and from there you take a notepad and make points. Communications with these customers are the key to generate new ideas. Take an example of a carpenter, he can carve out various artifacts as he like but no one would purchase unnecessary stuff. His mind is focused on what people will buy but many people have different taste. He needs to target his customers and look for suggestions to create a masterpiece leaving no customers dissatisfied. We at OutsourceACE collate customer feedback use the same constructively to provide the best customer experience.

EW

Predict better to serve better!

Predict better to serve better! 

Outsource@CE offers business process outsourcing solutions to our global clients by leveraging process, domain, and people management expertise. At Outsource ACE we have built our organization around managing risk for our clients through a scalable, cost-effective and predictable delivery platform.

Know more: https://goo.gl/aufWmH 

Request pricing: bd@outsourceace.com

Who are the innovators?

Innovation is a crucial factor in accomplishing a well-formulated job. Innovation comes from opening our minds to so many new possibilities and probabilities and accounting it to relate it to our work. Who innovates at work? Innovators are those that bring credibility to the quality of work and they are the ones who look at how to bring about that result.

Innovation requires a vision and it doesn’t respond well to dullness; keeps your mind fresh and active. Innovators must be imaginative and have out of the box mentality. They shouldn’t limit their creativity to the confinement of the work area. There’s no such thing as a tag with the name innovator written on anyone. They could be anyone with the ability to see a situation and create a considerably resourceful outcome.

How to find out the innovators in your workforce? You have to monitor the employees’ work and find out their capabilities or their way of dealing with situations. Innovation isn’t just coming up with the best solution; it isn’t something to be competing over. It is about contributing ideas to build something stronger and that is why companies should encourage innovations from the employees. They’re not there to hunch over technologies and do the same monotonous work to function the building. They should be allowed to say what they feel would be good or bad for the company because innovation isn’t only coming up with best plans but also pointing out the flaws in the system which must be taken as a point which needs to be fixed or improved.

Does innovation start with being able to accept critiques and then finding solutions to fix it because if you don’t know what’s wrong in the first place how will you know what to develop?

EW